STP reporting during payroll
Kameleon Group Pty Ltd serial number **** **** **** When I process our payroll using the web version of AccountRight there are 2 issues occurring. First issue (this has been occurring for over a year...
Forum Discussion
I have been experiencing the exact same issues as HelenHolman with our payroll. When trying to process payroll through the online version I receive a 'checking pay run failed. try again' message. If I try to record I get the following message 'Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7acbe4d1-d9ca-4b6a-9e8d-f55e39f6308c.'. When I go into the desktop version and click on process payroll a saved payroll comes up with dates 1/01/0001. With 80 employees, I do not want to have to re-process this. I started a chat with MOCA this morning and when I get to the option of chatting with an agent, the chat options given won't work and the chat screen closes. Very frustrating. Can somebody please assist as soon as possible.
OH THANK THE LORD there's someone out there who has had the same experience as I have with the online payroll module!
I get to exactly 33 pays before it all turns to custard. Thankfully I have half the payroll you do and so was processing the pays in 2 batches for a while.
When I had absolutely no luck with support I gave up and went back to processing via the desktop version.
With rumours that MYOB is moving to online only, this is a massive issue!
