STP Year to date reporting incorrect - ETPs
Hi
I am using AR 2019.2
I am reconciling payroll reports for year end and notice that any employees that have had an ETP payment where I have had to amend (ie delete and redo a payroll) it is...
Forum Discussion
Ive had the same issue and after spending 40 minutes on hold to the ATO was told this is an issue to be dealt with by MYOB and that I should be able to process an updated pay event as nil dated 30/06/19 and then send the report to ATO through payroll reporting. I was advised this should then rectify it and bring the YTD in line with my payroll actiivity summary but I have tried this and recording a NIL payroll dosent send a report to the ATO and therefore update the YTD on the STP. Ive now been on hold to MYOB for over an hour and getting extreemly stressed and fustrated!! This is just made worse by the fact that I have a new payroll to be done today which cant be until I roll over the payroll year meaning I cant even pay our employees today until this is fixed!
Hi Heidi, I have this issue too! I tried running a NIL report but nothing comes up in the payroll reporting screen and it hasn't changed any figures... I have 480 employees and a discrepancy of close to $1m!
I have now been on hold with MYOB for 1 hour and 31 minutes!! its beyond a joke! and unfortunatley now because its after 5pm even if I do manage to speak to someone and get it resolved (doubtful) our employees payroll wont go through until tomorrow. ATO cant assist, MYOB online live chat dosent work and the wait time on the phones cant even be measured as there is only hold music not even advising a que, details or apologies...
Hello Danielle1122
I’m sorry to hear that you have been experiencing issues with finding a resolution to your issue. I understand it can be a highly stressful time and not being able to find help can intensify that feeling.
May I ask that you please consider creating a new post on the forum boards (not within this thread) so that you can elaborate on the circumstances of your issue? This will make it easier for others to respond to your individual concerns and clear up any confusing information that may arise that is not specific to your experiences. It will also aid in confirming any steps you may need to take, or additional information without getting lost in communication.
Thank you for taking the time to bring your concerns to the forums, and I hope that we will be able to assist you further once we understand more.
