STP Year to date reporting incorrect - ETPs
Hi
I am using AR 2019.2
I am reconciling payroll reports for year end and notice that any employees that have had an ETP payment where I have had to amend (ie delete and redo a payroll) it is...
Forum Discussion
Hi Heidi, I have this issue too! I tried running a NIL report but nothing comes up in the payroll reporting screen and it hasn't changed any figures... I have 480 employees and a discrepancy of close to $1m!
I have now been on hold with MYOB for 1 hour and 31 minutes!! its beyond a joke! and unfortunatley now because its after 5pm even if I do manage to speak to someone and get it resolved (doubtful) our employees payroll wont go through until tomorrow. ATO cant assist, MYOB online live chat dosent work and the wait time on the phones cant even be measured as there is only hold music not even advising a que, details or apologies...
Hello Danielle1122
I’m sorry to hear that you have been experiencing issues with finding a resolution to your issue. I understand it can be a highly stressful time and not being able to find help can intensify that feeling.
May I ask that you please consider creating a new post on the forum boards (not within this thread) so that you can elaborate on the circumstances of your issue? This will make it easier for others to respond to your individual concerns and clear up any confusing information that may arise that is not specific to your experiences. It will also aid in confirming any steps you may need to take, or additional information without getting lost in communication.
Thank you for taking the time to bring your concerns to the forums, and I hope that we will be able to assist you further once we understand more.
Does anyone know if this issue has been resolved yet, or if there is a fix?
Payment Summaries match Payroll reports, however STP reporting is $50k understated for two employees. Not sure how to fix.
If there is a new thread, can you please link in.
Thanks in advance
Hi LisaMBA
I was referred to the post by Steven - ETP appearing as double
I used this to get the fix done for the current year and from what I have read it is fixed from then on. Athough my STP reporting was overstating the figures so not sure if same issue.
I have ETP payments to do this month so will be interesting to see if it works correctly.
I am having the same problem all MYOB reports are reconciling but not to the STP - has a resolution been found?
Having the same issue - myob reports all reconcilling but not STP ???? Any updates??
Hello LisaMBA Daniathome1
I'm sorry to hear that you have had issues getting your final figures to match STP figures. If you have identified ETPs as the offending numbers, did the link provided by bungy15 ETP appearing as double clear things up? As stated in that link:
"Note: This particular situation has been resolved for the future, however, for employees with ETPs created during the Payroll Year 2018-2019 may be affected, depending on when that ETP was created for Payroll reporting."
If not, as the original post is directly related to ETP double ups and has been resolved, I kindly invite you to create your own new threads on the boards with further elaboration on your particuar inconsistencies so that we and the community might better determine what might be causing your numbers to not match.
As a general statement, STP relies on YTD data being put through so first port of call would be to do $0.00 pays as an update event, and then checking categories have been set up correctly. Other helpful things would be to determine if it attects certaing groups, or all areas, but again, kindly create new posts for these issues if they do not relate to the parent post.
** If you are still having issues with ETPs please let us know, otherwise this issue is considered resolved **
