Forum Discussion

Ian77's avatar
Ian77
6 months ago

STP

Base Salary not showing payroll register for one employee and STP verification for EOY, all setup are correct and an update has been sent, did not work any ideas to correct this issue
Ian77
  • Ian77's avatar
    Ian77
    5 months ago

    Hi Doreen P

    The issue has been fixed MYOB had to do work on the file to correct it

     

    Ian77

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi there Ian77

 

You can also check the Payroll Activity report of the affected employee to see if the base salary is not showing up as well. Generally, if the base salary has the correct ATO reporting category and was not exempted to PAYG, that should show up on the payroll reports. If you recently updated the ATO reporting category of the base hourly, it would be best to send an update event. Lastly, you can check the employee pay history to see if the base salary figures are showing up.

 

Best regards,

Doreen

Ian77's avatar
Ian77
5 months ago

Hi Doreen P

The issue has been fixed MYOB had to do work on the file to correct it

 

Ian77

  • Jemar_C's avatar
    Jemar_C
    Valued User
    5 months ago

    Hi Ian77,

     

    Thank you for letting us know that it's already working.

     

    If you have another inquiry feel free to write a post.

     

    Cheers,

    Jem

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.