Subcontractor super
I have just set up 2 rateable contractors in MYOB and processed super for them in line with MYOB instructions for a client. All was going well until trying to lodge the super in MYOB. These 2 were pr...
Forum Discussion
Hi MelindaBK,
Thanks for doing some digging on your super setup to troubleshoot. When you pay super through payroll, it is usually best to keep using the original employee card, even if the employee is inactive, because the super history stays on that card.
To fix this, delete the super payments you have already created on the new employee cards, then reactivate the original employee cards and set them up as casuals again. After that, reprocess the pays using the original cards so the super should go through without any issues. If you still run into issues after doing it in the original employee card, I recommend connecting with our support team so they can have a deeper look. You can either create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
