Forum Discussion

Nicccc's avatar
Nicccc
Experienced Cover User
2 years ago

Superannuation

Hello I tried to pay superannuation contributions for all staff and i am getting error messages (for funds that we have used previously with no problems). The messages are: for Asgard Employee Supe...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Nicccc 

     

    Thanks for your post.  Sorry to hear that you've had that experience.

     

    Since you already made super payment through Asgard Employee Super before but now it is shows an error message, kindly check the details of the super fund through this Help Article Super Funds List. If  the details were correct but still the same error, you may create a new super fund within the file then enter the details. The Help Article Set up superannuation funds will provide you the steps on how to create a super fund. For BT Super for Life, if the error message says that the fund can no longer receive contributions using Pay Superannuation, I highly suggest to contact the super fund if they do have an updates details. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Nicccc 

 

Thanks for your post.  Sorry to hear that you've had that experience.

 

Since you already made super payment through Asgard Employee Super before but now it is shows an error message, kindly check the details of the super fund through this Help Article Super Funds List. If  the details were correct but still the same error, you may create a new super fund within the file then enter the details. The Help Article Set up superannuation funds will provide you the steps on how to create a super fund. For BT Super for Life, if the error message says that the fund can no longer receive contributions using Pay Superannuation, I highly suggest to contact the super fund if they do have an updates details. 

 

Please let me know if you need further assistance.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

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