Hello,
We keep getting a timeout error when trying to view taxable payments report in AccountRight 2020.2, i have done the timeout extension as per recommended but even after an hour it still times out, i have attached the log file as it appears that there is an error.
Please advise how to proceed as we desperately need this for tax purposes.
-Jesse
Hi Amdf
Upon investigation, it has been found out that the TPAR assistant is not working for some clients in AR2020.2, in both online and offline versions, and this has been escalated to the product development team who are working to find a fix as soon as possible.
In the meanwhile, please send us your serial number by a Private Message so we can update you when the fix is out.
We do apologise for the inconvenience caused due to it.
Hi,
Can you please add me to your notifications on this as I'm also experiencing this issue?
Thanks.
Hi AlNotSteve
Yes, please send me your serial number by a Private Message and I will do that.
has this been fixed? This report is due the 28th August
Hi FraserK , Amdf and AlNotSteve
Thank you all for your patience on this matter.
We have an update from our team on this matter which you can read here. This is a comprehensive response to what has occurred and when the issue is looking at being resolved. Let me know if you have any questions.
Hello,
We are experiencing the same issue, how do we get around this now to do our report?
