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MelBax's avatar
MelBax
Experienced Cover User
1 year ago

Timesheet approval failed. Unable to approve timesheets.

I am having trouble approving a timesheet for an employee. It is only one out of the 5 logged. I have successfully approved 4 others for this employee   Timesheet approval failed. Unable to approve...
MelBax's avatar
MelBax
Experienced Cover User
1 year ago

I have checked the timesheet settings and all are correct.

 

I don't have a problem with any other employees. Only this one and only one day Tuesday 12/03/2024.  I can approve all other days for this employee.

Hannah_V's avatar
Hannah_V
Former Staff
1 year ago

Hi, MelBax. Can you try resubmitting timesheet for that time - does an error show again as well? If the workaround doesn't resolve the issue, we recommend reaching out to our support team via live chat or submitting a case in My Account (myaccount.myob.com).

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