Unable to change the payment method 'pay from account' on wage transactions

Hi DebWright 

I just simply want to know how you go about this issue. If you need further assistance with this, please feel free to post again and we're happy to assist. 
 

Thanks. 

Cel

Hi Julie_A_C 

Thank you for your post. 

If you were asking for the Superannuation from April 1 - June 30, this will be process on July 28, 2023. 

Let me know if you have more questions or clarifications feel free to post again. I'm happy to assist.

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

Hi Julie_A_C 

Thanks for getting back to us and provide an update on the issue.

As for this concern, We recommend to speak to your accountant regarding the issue. since we cannot recommend to delete not unless to check on the account itself. 

Feel free to post again if you need further assistance in the future. We're happy to assist you . 

Thanks, 

Cel

Hi Julie_A_C 

May I know how you go about this issue. If you need further assistance in the future, please feel free to post again. We're happy to assist you. 

Regards, 

Cel

Hi Julie_A_C Celia_B 

Thank you so much for your response. I believe you are right as I realized that the only transactions that I'm unable to edit are those with superannuation payable that have been paid by my client as shown below.

However, could you please let me know how (steps) how I can delete the pay liability entries for me to able to change the payment from account for these greyed transactions shown? The only option I have is to reverse the transaction and it won't still let me edit or change the payment from account.

Am I missing anything? Apologies for the inconvenience and appreciate your help.

Thank you so much.

Best Regards,
Zhenna

Hi DebWright 

Thank you so much for getting back to us and sharing an update on the issue. I understand that this issue is far too long. sorry for the inconvenience. 

I understand that you wanted to delete the pay liability entries. In this matter, If there are amounts showing on the Pay Liabilities window which have been paid, it means they may have been incorrectly paid using a Spend Money or General Journal transactions. To permanently remove this amounts, you'll need to process them through Pay Liabilities window, then record a reversing general journal transaction. 

You can check on this Help Article: Removing paid amounts from the Pay Liabilities window. This contains more information and guide you on the process.

We're always here to help. Don't hesitate to post again if you still need further assistance with this. 

Regards, 

Cel

Hi Julie_A_C Celia_B 

I really appreciate your help. I already created the spend money transaction, entered a negative account and ticked the electronic payment and allocated it to cash at bank account. However, when I opened the Prepare Electronic Payments, I realized that the Cash at Bank account is not available in the 'Pay From Account', the only one showing is the liability account as shown below. 

Is there anything I should do so the Cash at Bank should appear and be used in the pay from account? And so I can do the next steps which is to tick the negative amount and positive amount, with the pay from account being the cash at bank?

Sorry and thank you so much for your help, patience, and understanding.

Hi DebWright 

Sounds very strange that you haven't got the option there, but check that the account type for cash at bank is set up as account type.

Hi Julie_A_C Celia_B 

Thank you so much! This is to inform you that I was able to clear the negative amounts in electronic clearing account and reconciled the transactions as well.

You are amazing! Thank you so much for your help!

Hi DebWright 

Thanks for updating us.

Thanks for letting us know about this. Glad to hear that the issue has been resolved. Please feel free to post if you need further assistance. We'll be more than happy to assist.

Best regards,

Doreen