Hi Julie_A_C ,
Thank you for your response. However, upon following the steps - I could not able to see the locked transactions in the prepare electronic payments tab even after changing the bank processing date so I can't tick any entries from those transactions that I wanted to rectify. Please see attached sample snips.
Do you have any idea the reason behind that and the possible solution? My client is the one who processed the payroll so I have no idea how it happened, apologies. I would greatly appreciate if you could help me more on how to resolve this.
Thank you.
hi DebWright
From the snip you are showing me I can see two pays for 23/3, 4 for 29/3 and 1 for 5/4.
So i don't know how your bank is reconciled for any of of those dates without those transactions in your bank account, unless the pays have been processed again paying from the bank account directly which means there is a double up of recording of wages.
I also don't understand why the other pays done 5/4 are not showing in prepare electronic payments.
I think you need someone to be able to access the file either on line or on site to look into it further.
Hi Julie_A_C ,
I appreciate your response but I checked the payroll report and to confirm that there's no double up of recording of wages. However, the locked transactions are the only ones that are not showing in the Prepare Electronic Payments.
Is there any other way on how I can able to show and reconcile those transactions to the bank account while clearing the balance from electronic clearing account to bank account without affecting other accounts?
Your response will be highly appreciated.
Many thanks.
Hi DebWright
The image in your opening post 'Something has gone wrong...' suggests a corruption in your file. I would start by getting that looked at. You could transfer the relevant amounts between the 2 accounts by way of a General Journal, however if there is a corruption, fixing the file might also fix this issue.
Regards
Gavin
Hi gavin12345
Thank you for your response. Could you please let me know how to fix the corrupt file if that's the case? Also, I would appreciate if you could please list down the steps by way of a General Journal as well? And since I'm reconciling my client's account on a monthly basis, with that way - will that also allow me to reconcile the missing amounts in the 'Reconcile Accounts' so I can reconcile all transactions from the bank statements for the month of April including those wages?
Looking forward to your reply.
Thank you so much!
