Unable to process first pay for July 23
Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
Forum Discussion
Hi All
Thanks for your post.
If you recently upgraded your file to 2023.5 the default Pay cycle that will appear would be Bonus/Commission and it will lead to zero amount in the Processing pay screen. Kindly process a pay run again and make sure to select the correct Pay cycle.
Also, when you tried to process the pay runs, did you receive any error message? Kindly attach a copy of your Diagnostic Log so I can investigate this further on my end. To get the Diagnostic Log, please check this link.
Please let me know how it goes.
Best regards,
Doreen
Hi,
Please see attached snip of what shows when I have tried to process a pay. I have tried to process the payroll twice today and both times they have shown zero even though the verification report showed the figures. This is not acceptable as our employees need to be paid today.
When will this issue be rectified?
Debbie
Hi Debbie63
Thanks for this.
I have seen the screenshot. Could please take a screenshot as well of the Pay Period window? Please refer to the screenshot below. Kindly make sure to select the correct Pay cycle.
And in next page the Employee Pays, please make sure that an amount is entered for each employee especially a total amount in the Net Pay column. If you can confirm that everything is field out correctly but still the same thing showing in Process Payments window, please attach your Diagnostic Log.
Best regards,
Doreen
Hi Doreen
Please see attached snip. I tried to process the wages both ways. The first time by accident with the bonus/commission. Nothing recorded both times. Thankfully the verification report worked and I had saved that.
When will this problem be rectified?
Debbie63
Hi Doreen_P
I also am having troubles processing first pay. I did notice the Bonus/Commision and changed this prior, still doesn't work. You mention a Diagnostic Log and to click a link. The link doesn't work for me. Are you able to assist or maybe resend the link please?
The error I get when trying to process is "Unable to connect" even though our internet is working perfectly.
Hi Doreen,
I too am having the same issue with processing the first pay run for this financial year. Our default Pay Cycle is Weekly and MYOB hasn't changed it to Bonus/Commission. I've also rolled our financial year. Every time I have gone to process pays I'm not getting any messages, just a page of $0.00 and nothing recorded in our system.
Could you please assist? Our pays are meant to be processed today.
Kind Regards
Tabitha
