Unable to process first pay for July 23
Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
Forum Discussion
Hi All
Thanks for your post.
If you recently upgraded your file to 2023.5 the default Pay cycle that will appear would be Bonus/Commission and it will lead to zero amount in the Processing pay screen. Kindly process a pay run again and make sure to select the correct Pay cycle.
Also, when you tried to process the pay runs, did you receive any error message? Kindly attach a copy of your Diagnostic Log so I can investigate this further on my end. To get the Diagnostic Log, please check this link.
Please let me know how it goes.
Best regards,
Doreen
Hi Doreen_P
I also am having troubles processing first pay. I did notice the Bonus/Commision and changed this prior, still doesn't work. You mention a Diagnostic Log and to click a link. The link doesn't work for me. Are you able to assist or maybe resend the link please?
The error I get when trying to process is "Unable to connect" even though our internet is working perfectly.
Hi SMPENG
Thanks for your post.
Could you please attach a screenshot of the error message you received? So I can investigate it further.
Best regards,
Doreen
Prior to the screenshot I sent, I receive the following:
Question: An application operation has timed out. Would you like to retry the operation?
I have read a number of posts on this forum and it looks like there are multiple people experiencing the same issue. I have also tried clearing Cache but nothing helps. Hopefully you can assist.
