Forum Discussion

CBS-Helen's avatar
CBS-Helen
Experienced Cover User
2 years ago

Unable to process first pay for July 23

Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi All

 

Thanks for your post.

 

If you recently upgraded your file to 2023.5 the default Pay cycle that will appear would be Bonus/Commission and it will lead to zero amount in the Processing pay screen. Kindly process a pay run again and make sure to select the correct Pay cycle. 

 

Also, when you tried to process the pay runs, did you receive any error message? Kindly attach a copy of your Diagnostic Log so I can investigate this further on my end. To get the Diagnostic Log, please check this link.

 

Please let me know how it goes.

 

Best regards,

Doreen

AdminWW's avatar
AdminWW
2 years ago

Hi Doreen,

 

I too am having the same issue with processing the first pay run for this financial year.  Our default Pay Cycle is Weekly and MYOB hasn't changed it to Bonus/Commission.  I've also rolled our financial year.  Every time I have gone to process pays I'm not getting any messages, just a page of $0.00 and nothing recorded in our system.

 

Could you please assist?  Our pays are meant to be processed today.

 

Kind Regards

Tabitha

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.