Hi ELC-Leo
Thank you for your post.
I really appreciate your time in flagging this to us and summing up everything for us to have a better understanding on what would like to do. Thank you for being a loyal customer of MYOB. I do apologize if I was not able to answer your questions correctly. I will escalate this issue to the relevant team and will provide an update at the earliest possible.
Regards,
Earl
Hello,
Is there any further development on this as I am having the same issue. MYOB is applying the wrong tax rate to a minor. I have changed to correct and saved, however it reverts back.
Hi Deanne001,
Unfortunatly, we have had no further contact from MYOB regarding this.
Thanks for letting me know. How frustrating! Difficult to remember to adjust tax each pay when MYOB is supposed to calculate this for us :/
We've been running our own custom payroll spreadsheet alongside MYOB payroll which catches such things. I just can’t believe it should be necessary – that MYOB’s payroll system can’t cope with it.
The spreadsheet is also necessary for us to catch discrepancies in superannuation amounts for employees who turn 18. My spreadsheet does this for us automatically, but MYOB payroll software just says it can't do it. However, unlike the tax code issue, at least there is a warning pop-up box about MYOB’s deficiency in that area.
Hi Deanne001,
Thank you for your post. We understand the frustration you're facing with MYOB applying the wrong tax rate. AccountRight often relies on the details provided by employees on the self-boarding form for tax rates. Double-checking the information your employee entered during self-onboarding might help resolve this. You can modify and select the correct tax table. Ensure that you have selected the "OK" button to save the changes. If the issue persists after ensuring the correct details are saved, then we can investigate this further.
Cheers,
Princess
Hello Princess,
As per the original post, the employee has answered the questions correctly - it is MYOB applying the incorrect tax rate to the employees' responses. If paid weekly, a minor who does not declare a TFN does not have tax withheld from pay. MYOB is applying the No TFN resident tax rates rather than the Tax Free Threshold tax rates. This is from the ATO:
The amount you need to withhold from payments to the employee is nil if all of the following 3 conditions are satisfied:
It's like talking to a brick wall.
The MYOB Moderators seem to not read our posts. We put our time and effort into explaining things clearly, and the responses, are just nonsense, unrelated and patronising.
If MYOB can’t adequately handle superannuation and can’t adequately handle employees under 18 years of age, should you even call it payroll software…
