Hi Deanne001,
Thank you for your post. We understand the frustration you're facing with MYOB applying the wrong tax rate. AccountRight often relies on the details provided by employees on the self-boarding form for tax rates. Double-checking the information your employee entered during self-onboarding might help resolve this. You can modify and select the correct tax table. Ensure that you have selected the "OK" button to save the changes. If the issue persists after ensuring the correct details are saved, then we can investigate this further.
Cheers,
Princess
Hello Princess,
As per the original post, the employee has answered the questions correctly - it is MYOB applying the incorrect tax rate to the employees' responses. If paid weekly, a minor who does not declare a TFN does not have tax withheld from pay. MYOB is applying the No TFN resident tax rates rather than the Tax Free Threshold tax rates. This is from the ATO:
The amount you need to withhold from payments to the employee is nil if all of the following 3 conditions are satisfied:
It's like talking to a brick wall.
The MYOB Moderators seem to not read our posts. We put our time and effort into explaining things clearly, and the responses, are just nonsense, unrelated and patronising.
If MYOB can’t adequately handle superannuation and can’t adequately handle employees under 18 years of age, should you even call it payroll software…
Hi Deanne001,
Thank you for your response.
Usually, if an employee who is under 18 claims the free tax threshold from the self-onboarding form, this information will automatically appear in the tax table. After the employee submits the self-onboarding form, you should be able to check the tax table selected in the payroll details. Please see the attached screenshot below:
The amount of PAYG withheld from an employee's pay is determined by the Tax Table selected in the employee card>>Payroll Details tab>>Taxes>>Tax Table. For example, if a tax-free threshold is selected, no PAYG will be withheld for amounts under $350 as per the ATO tax tables. However, if no tax-free threshold is selected, PAYG will be withheld on all amounts.
If the employee claims the tax-free threshold and MYOB automatically fills out the tax table with "No tax file number resident," please let me know so we can check further.
Cheers
Princess
Hi ELC-Leo,
Thank you for your post.
I hear your frustration loud and clear. It's beyond frustrating when it feels like your concerns aren't being heard or addressed appropriately. Your time and effort in explaining the issues deserve thoughtful responses. Your feedback about these shortcomings is valid and important for us to consider in improving our software. Rest assured that I'll share your feedback about the self-onboarding form, etc. with the team. Our development team manages these aspects, and while I wish I could provide a specific timeline, it's a bit beyond my scope, but I'll consult on this matter with the relevant team.
Your input matters, and we're committed to making improvements that align with our users' needs. If you have any other concerns or questions in the meantime, I'm here to assist you!
Your patience and understanding are highly appreciated.
Cheers,
Princess
