Unexplained change in employee bank details
We have noticed values (infrequently) disappearing in MYOB, coincidentally since the change in login process a few weeks back. Most concerning, yesterday an employee's bank details changed to a compl...
Forum Discussion
Hi andrewb7,
That’s definitely worrying, especially with bank details involved.
I can’t confirm from here whether it’s linked to the login change, but I’d suggest first checking the employee’s Payment Details and then running the Session Security Audit for the time the change happened under Reports > Accounts > Security and Audit > Session Security Audit. If it’s an online file, it’s also worth checking whether the Online Owner received a security email about the bank detail change. If the employee was set up through onboarding or self-service, you can also open the employee card and check Payroll Details > View PDF to confirm what was submitted.
As this involves payroll bank details, it’s also best to contact support directly so they can investigate it securely with you. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
