Forum Discussion

Jody28's avatar
Jody28
Experienced Cover User
2 years ago

We’ve hit pause on transitions to STP 2 right now, while we make some improvements.

We have until 1 January to complete setting up for STP phase 2 and i am still getting this message when I sign into the web browser as instructed in Payroll Reporting. I can't be signing into the br...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi Jody28 

     

    Thanks for your post. We turned the transition to Phase 2 back on in October: STP Phase 2 is back on

     

    You should be able to complete that transition by following the steps in this Help Article: Getting ready for STP Phase 2

     

    If you have any problems with this please let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Jody28 

 

Thanks for your post. We turned the transition to Phase 2 back on in October: STP Phase 2 is back on

 

You should be able to complete that transition by following the steps in this Help Article: Getting ready for STP Phase 2

 

If you have any problems with this please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Jody28's avatar
Jody28
Experienced Cover User
2 years ago

Tracey

i just tried again and of course once i logged into the browser the first thing i saw was the full screen message

We’ve hit pause on transitions to STP 2 right now, while we make some improvements.

i persevered and i can see now that despite the message on logging in i can actually go into payroll and set up STP 2.  appears now i could have done this a month or so ago when i wasn't rushing, but thanks to the error message i've been logging back out each time.

i'm sure i'm not the only one that's been caught out, you might want to get someone to remove the message?

Thanks

  • Julie80's avatar
    Julie80
    Contributing User
    2 years ago

    Hi There,

     

    How were you able to do it?  I ams still getting the pause notification and can not find a way to set up STP2 (see screenshot)  Any info would be great thank you :)

    • Jody28's avatar
      Jody28
      Experienced Cover User
      2 years ago

      Goodness, i'm glad it's not just me!!!! :-) 

       

      Just ignore the dumb message which is apparently just there to make us totally stressed and crazy, you should still be able to go to the Payroll drop down menu  then select Single Touch Payroll reporting.

       

      Then click Get Started and Check my payroll information.

       

      Good luck!

      • Julie80's avatar
        Julie80
        Contributing User
        2 years ago

        I do not have the get started option at all.  I did a couple of months ago but kept taking me to an error page, now I dont have that option at all.  Very frustrating as I have over 200 employees to have checked.

         

        I have allocated all STP2 categories on AR desktop, but can not check the info in any way to make sure it is all correct and ready to go.

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