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RoslynBowes's avatar
RoslynBowes
Trusted User
10 months ago
Solved

Year-end ATO payroll not matching for one employee

One employee left and returned briefly.  I think it might have messed up the sync between MYOB and STP.  Essential the ATO shows $2.8k less in gross payments than MYOB for this employee.  Everything ...
  • RoslynBowes's avatar
    RoslynBowes
    10 months ago

    Thanks, I think this has worked.

     

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hey RoslynBowes,

 

Thanks for giving those update events a crack already. It’s worth double-checking all the payroll categories used for this employee and making sure each is set up with the correct ATO reporting category. A mismatch there could easily be the culprit for that $2.8k difference. Once you’ve tidied up any settings, go ahead and send through another update event. You can check this link for more info. If you need more help with this, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.


Cheers,

Doreen

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