Forum Discussion

stevejp's avatar
stevejp
Experienced User
5 years ago

Delete an unused Accounts List

I need to delete a new online company Accounts List which I imported from one of our other companies, but I have found that it contains many accounts which are inactive and are not required in the ...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi stevejp 

     

    Yes, you are right. If the accounts are greyed out, they can only be inactivated and not deleted. But you can absolutely start a new data file and import the accounts correctly.

     

    To delete the company file, we would have to inactivate it on our end as well. If you decide to do that, please send me a Private Message with your serial number and I will inactivate it for you. 

     

stevejp's avatar
stevejp
Experienced User

Maybe I should simplify the question: Am I able to delete an Accounts List that has not been used? I want to start again before I make any transactions.

 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi stevejp 

 

Thank you for your post.

 

In order to delete accounts list, you would have to delete each account one by one. It is not possible to delete all of them at once. 

 

Alternatively, you can consider starting a new data file if nothing other than accounts list has been entered in this file. 

  • stevejp's avatar
    stevejp
    Experienced User
    5 years ago

    Thankyou Komal_S . I am unable to delete any of them because they are all greyed out, maybe because they were imported from another company and would have had transactions against them. Am I able to delete the company and create a new one in it's place?

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      5 years ago

      Hi stevejp 

       

      Yes, you are right. If the accounts are greyed out, they can only be inactivated and not deleted. But you can absolutely start a new data file and import the accounts correctly.

       

      To delete the company file, we would have to inactivate it on our end as well. If you decide to do that, please send me a Private Message with your serial number and I will inactivate it for you. 

       

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