Forum Discussion

Cloversullivan's avatar
Cloversullivan
Contributing User
2 years ago

Email address

Our invoicng is for some reason showing incorrect GST, this was noticed when i went to create an invoice today,for example GST on this specific invoice should be $210 however it is only showing $182.

I have clicked contact for support etc and all that happens is im directed to the top of the page where is says MYOB is there to help which is proving difficult when theres nothing I can email a screenshot too, last time I used MYOBs new call centre It took 4+ hours and was to be frank very unhelpful.

I recall I was hung up on twice whilst in an urgent situation with payroll.

Im concerned this fault has been undercharging on GST resulting in us losing money and dont know how long this has been happening for as it was by chance I manually checked th GST cost myself as it didnt look quite right.

7 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Cloversullivan, 

     

    Thank you for the response. 

     

    In the screenshot you've sent, the values of the tax seem to be correct if it's tax-inclusive (1400x3/23=210). In my understanding, the GST percentage for S15 is 15%.  I suggest changing the file GST calculation to see if that is the issue. 

    If this does not fix the issue, may I ask for a screenshot of the tax code S15 to see how it was set up?

     

    Let us know if you require any further assistance. 

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Cloversullivan, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your previous experience with support. I understand how important it is that transaction values are accurate. May I get you to send screenshots showing the issue with GST values in your next response? Any additional information on the issue would be much appreciated.

     

    We look forward to your response. 

     

    Cheers, 
    Genreve

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Cloversullivan, 

     

    I hope you are well. I have not received any update or response from you since Thursday. 

     

    Let us know if you still require any assistance. We're happy to help. 

     

    Thanks,

    Genreve

  • Cloversullivan's avatar
    Cloversullivan
    Contributing User
    2 years ago

    Thgis GST value should be $210, this is simply found when you  Multiply the total sales price by 3. Divide the result by 23.

     

    However as you can see in the screenshot above that is not the correct calculated GST and i am unable to make changes.

  • Cloversullivan's avatar
    Cloversullivan
    Contributing User
    2 years ago

    Hi Genveve, 

     

    Thank you for your message,

    It keeps the same figure with both inclusive/exclusive, I spoke to a member of MYOB staff this morning who was very helpful and said there was a fault that they were working on, It still not fixed but I will keep checking.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Cloversullivan, 

     

    Thanks for the response and the information. 

     

    I understand that one of the support representatives informed you to wait for an update regarding this one. But may I still ask for screenshots of the S15 tax code and how the invoice amount looks saved in tax-exclusive values? 

     

    We look forward to your response.

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Cloversullivan, 

     

    I hope you are well today. We haven't received any update from you regarding your issue with the S15 tax code. If you still require any assistance, feel free to let us know. 

     

    Thanks,
    Genreve

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