Forum Discussion

VL2's avatar
VL2
Contributing User
8 months ago

Error: Uh-oh! The numbers don't add up.

Hi I got an error when trying to sign in to MYOB.  The error message is: Correlation Id 9b50fb02-b92a-4092-8349-fc8f2e5456d3 Error invalid_request Error description The client identifier or th...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi VL2, 

     

    Thank you for your post.

     

    To troubleshoot your issue, you may need to reset your 2FA authentication. To do this, please close all web browsers and access the security center. Then, select the option 'Change your 2FA device' or 'Get started'. The option you see will depend on whether you currently have 2FA email or app enabled.

     

    If the issue persists after trying this, I recommend creating a support ticket from myaccount.myob.com or reaching out to our virtual assistant MOCA. If MOCA is unable to answer your concern, you will be routed to the live chat.

     

    In the meantime, if you need any other assistance, feel free to create a new thread in the forum.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi VL2, 

 

Thank you for your post.

 

To troubleshoot your issue, you may need to reset your 2FA authentication. To do this, please close all web browsers and access the security center. Then, select the option 'Change your 2FA device' or 'Get started'. The option you see will depend on whether you currently have 2FA email or app enabled.

 

If the issue persists after trying this, I recommend creating a support ticket from myaccount.myob.com or reaching out to our virtual assistant MOCA. If MOCA is unable to answer your concern, you will be routed to the live chat.

 

In the meantime, if you need any other assistance, feel free to create a new thread in the forum.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

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