Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
2 months ago

Financial Year won't rollover

Hi all,

This might not be the correct page to ask this query bur we need some help please!

 

For the 2nd time I have tried to rollover our financial year.

As our accountants have advised that we have finished 2024 I went to rollover and MYOB is in 2023

I did a rollover for 2023 and got the ok that all was good from MYOB, but we are still in 2023

What's going on. Am I missing a step here! I haven't had this problem before

 

Thanks in advance 

Wendy

  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey Wendy2018,

     

    Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey Wendy2018,

     

    Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

    • Wendy2018's avatar
      Wendy2018
      Trusted User
      2 months ago

      Thank you very much Doreen. That worked and I've rolled over to the current year.

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hello Wendy2018,

         

        You're welcome. I'm glad to know that it did work. Don't hesitate to create a post again if you encounter any issues.

         

        Best regards,

        Doreen

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