Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
2 months ago

Financial Year won't rollover

Hi all, This might not be the correct page to ask this query bur we need some help please!   For the 2nd time I have tried to rollover our financial year. As our accountants have advised that we ...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey Wendy2018,

     

    Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey Wendy2018,

 

Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen

  • Wendy2018's avatar
    Wendy2018
    Trusted User
    2 months ago

    Thank you very much Doreen. That worked and I've rolled over to the current year.

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 months ago

      Hello Wendy2018,

       

      You're welcome. I'm glad to know that it did work. Don't hesitate to create a post again if you encounter any issues.

       

      Best regards,

      Doreen

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