Invoice, second page with QR code etc

Apparently this is intended Brody.

I mean how dumb.  Turn on a new feature and don't have a checkbox to opt out.  Classic MYOB.

Hey Brody_M​ 

I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.

Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.

I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:

• If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings.
• Print double-sided to reduce paper usage.

We are working on finding a better solution in line with the feedback provided about the current workarounds. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.

I hope a solution to opt out is given to us as a matter of priority.  We are printing an extra 100mm of paper for EVERY sale, such a huge waste.  No-one has time at point-of-sale to be selecting print range, or to be selecting double sided printing when using docket printers.  

Why does MYOB introduce new features without giving practical options for users?? 

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

• From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
• In July, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in  AccountRight, so you can turn it on or off as needed.
• From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

Hey Brody_M​ Jill10​ BJ3​ 

We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.

The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.

We're targeting this change for the next AccountRight release, which is expected in mid-July.

Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.

In the meantime, here are a couple of workarounds:

• If you don't need the payment information page, you can print only the first pages by selecting the appropriate page range in your print settings, or print double-sided to reduce paper usage.
• If you're printing invoices to use as packing slips, AccountRight has a dedicated Packing Slip feature that's designed specifically for this purpose. You can find more information here.

Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.

Thank you for listening :-)  I look forward to seeing the option appear soon and hope that it is a 'once tick' solution, meaning we won't have to select the option to exclude each time an invoice is printed.  

Good news!