When did it become the norm in ARL that a Journal Entry of more than 50 lines would cause the whole file to stop working so that the only way to continue is to use Ctrl/Alt/Del and close the file so that we lose all the entries and have to start again?????
Hi BruceMason,
I’m sorry to hear you’ve had to re-enter the whole journal. Having to start again after entering all those lines is a real hassle. AccountRight shouldn’t freeze while you’re entering a journal. For now, please try splitting the journal into two smaller entries and make sure AccountRight is updated to the latest version. It’s also worth closing and reopening AccountRight and clearing the AccountRight cache before trying again.
If it still freezes, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look further into the issue.
Regards,
Sai
