MYOB Accountright Certificate error

I have now managed to log into the MYOB desktop version.  I hope all other users can now log in and complete payroll :-)

Are they going to tell us what happened and why? I doubt it!

Hi everyone,

The AccountRight desktop sign-in issue has now been resolved.

If you’re still seeing the certificate error, please clear your browser cache and cookies, close and reopen both your browser and AccountRight, then try signing in again.

Thanks for your patience while this was being fixed. If you’re still unable to log in after trying these steps, don't hesitate to get in touch with MYOB Support so the team can help further.

Regards,
Genreve

Hi everyone,

The AccountRight desktop sign-in issue has now been fixed.

If you’re still receiving the certificate error, please clear your browser cache and cookies. Then close and reopen your browser and AccountRight before trying to sign in again.

If you still can’t log in after that, please contact MYOB Support for further help.

Thanks for your patience while we worked through this.

Regards,
Genreve

Hi Tesco, 
 

Thanks for sharing the screenshot. The AccountRight desktop sign-in issue has now been resolved.

As you’re using Opera, please clear your Opera cache and cookies, then close and reopen both Opera and AccountRight before trying to sign in again.

If you’re still unable to log in after that, please contact MYOB Support for further help.

Thanks for your patience while we worked through this.

Regards,
Genreve

Hi everyone, 

Sorry for the trouble. This was related to an earlier AccountRight desktop login issue, which has now been resolved. For the latest updates, keep an eye on the MYOB Status Hub.

Cheers,

Doreen

Whilst I initally thought I'd avoided the issues above that many others were reporting because I'd managed to log in earlier ... I'm now really annoyed to find that whilst trying to record the our Payroll Run that I'd started yesterday and saved (and had already continued prior to the above) there appears to be some issue that I suspect is somehow related :| 

Forcing me to cancel and completely redo our entire payroll run.

Hi Suzi_Byrom,

Thanks for sharing the screenshots of the error. I’m sorry this has meant you’ve had to cancel and redo your payroll run. You may be experiencing this because of the outage that occurred. The issue has now been resolved, so please try recording the payroll run again.

If you’re still seeing the error, please work through the troubleshooting steps in Unable to connect. If you’re still having trouble after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into it.

Regards,

Sai