Forum Discussion

MM99's avatar
MM99
Contributing User
2 years ago

Pay super bank entry is duplicated by the bank auto feed

I am in the process of reconciling my bank account with MYOB and on the MYOB statement the superannunation payment is appearing twice    MYOB is reconciling but has the incorrect bank balance (as p...
MM99's avatar
MM99
Contributing User
2 years ago

Hi Genreve

 

thanks for your reply

 

both transactions are CR bank DR Super liabilities

Are you saying I should delete the entry posted by MYOB when I used  "PAY SUPER" to make the payment to the super fund?

 

MM

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi MM99, 

 

We appreciate your follow-up response to this query. 

 

The bank feed transactions are provided by the bank but do not affect ledger in any way. It is only when you allocate the said bank feed to the super liabilities account that it affects the ledger. In my understanding, if you record your superannuation payments using "Pay Super" window, you just need to match that transaction from the bank feed window instead of allocating. As allocating the transaction will create a new transaction, while matching the bank feed to an existing transaction does not. 

 

In addition, your first response yesterday explains how the two transactions are just duplicates that affect the same accounts. 

 

Let us know if you require any clarifications regarding this. We're happy to help.

 

Thanks,
Genreve

  • MM99's avatar
    MM99
    Contributing User
    2 years ago

     

    thanks for your reply

     

    I deleted one of the transactions and the balance sheet looks right now.  

    When I go to bank rec screen it reconciles (see attached screen snip file) but one entry is still sitting there.

     

    Will it just sit there forever, slowly being joined by the other "Pay Super" entries.....?

     

    MM

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi MM99, 

       

      Thanks for the response. We appreciate your effort in updating us regarding your reconciliation.

       

      Generally, the bank feed transaction does not disappear without any action against it. If your reconciliation balances this bank feed likely needs to match a transaction that is already reconciled or marked checked in the reconcile accounts window. If you need this transaction removed from the bank feeds window, you can undo previous reconciliations and unmark those transactions to see if the possible match appears in the bank feeds window. 

       

      Let us know if you require any other assistance.

       

      Thanks,
      Genreve

       

      • MM99's avatar
        MM99
        Contributing User
        2 years ago

        thanks for your response

         

        Perhaps you can check with your supervisor.

        The entry remaining (as per my last pic) is the entry generated by MYOB "pay Super".

        MM

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