thanks for your reply
I deleted one of the transactions and the balance sheet looks right now.
When I go to bank rec screen it reconciles (see attached screen snip file) but one entry is still sitting there.
Will it just sit there forever, slowly being joined by the other "Pay Super" entries.....?
MM
Hi MM99,
Thanks for the response. We appreciate your effort in updating us regarding your reconciliation.
Generally, the bank feed transaction does not disappear without any action against it. If your reconciliation balances this bank feed likely needs to match a transaction that is already reconciled or marked checked in the reconcile accounts window. If you need this transaction removed from the bank feeds window, you can undo previous reconciliations and unmark those transactions to see if the possible match appears in the bank feeds window.
Let us know if you require any other assistance.
Thanks,
Genreve
thanks for your response
Perhaps you can check with your supervisor.
The entry remaining (as per my last pic) is the entry generated by MYOB "pay Super".
MM
Hi MM,
Thank you for your prompt response. Apologies for the delay.
The latest screenshot you've provided appears to be from the bank feeds window. If the transaction we're trying to remove is a duplicate of another transaction from the right side of the window, we can create a bank feed ticket to request the removal of any potential duplicates. However, if this transaction isn't a duplicate of any other bank feed transactions, I strongly recommend ensuring that the transaction that should match this isn't marked as checked in the reconcile account window or a part of a previous reconciliation. This is because the transaction will not disappear from the bank feed window without anything matched to it.
Please don't hesitate to reach out if you need any further clarification.
Thanks,
Genreve
HI Genreve
thanks for your reply.
Yes - two entries appeared in the bank feed window, that was my initial problem.
MYOB posted one when I used "pay Super" and Westpac posted one in the auto bank feed.
Both the enties automatically appeared in the bank feed window.
I used one of the entries to reconcile the bank - and the other is still sitting in the bank feed window.
see screen snip attached
You mention creating a 'bank feed ticket to request the removal of any potential duplicates', can you let me know the steps to do this please.
MM
