Hi Genreve
They are definately duplicates.
only ONE payment out of the bank for $4794.24 but TWO entries appeared in MYOB (one via "pay super" and one via the bank feed).
I have undone all the bank recs back to pre the superpayment and re-done (redacted file attached) so you can see the issue. The bank feed entry has been reconciled, BUT the MYOB 'pay super" entry is showing as an unpresented cheque.
I have also attached the screen snip of the journal posted by "pay SUPER".
really hoping we can get closer to a resolution of this issue soon.
MM
All
I have given up trying to find a rational solution for what is obvioulsy a BUG in Account Right.
I have deleted an entry that came in on the bank feed - it really rankles that I had to manually adjust the bank transactions, but I could see no other way to fix the duplicate entries.
Hi MM99,
Thank you for your update. I can certainly understand your perspective.
From your previous note, you mentioned there were two bank feed transactions in the bank feed window. However, the screenshot you provided seems to indicate that there's only one transaction of $4,794.24 in the Bank Statement column.
If there's only one transaction in the Bank Statement column of the bank feeds window, this suggests that there aren't any duplicate bank feed transactions, which means there's no need to create a bank feed ticket.
When you're in the reconcile accounts window, please ensure that only one transaction of this amount is displayed. If there are two, you can manually remove one. It's advisable not to delete the one processed from the Pay Super window (PS000001) and to leave it unchecked. Afterward, you can return to the bank feeds window, match the PS000001 transaction to the bank feed transaction, and proceed with the usual reconciliation.
Please feel free to point out if my understanding is incorrect. If there's anything I've overlooked or if you need further assistance with this, don't hesitate to let us know.
Thanks,
Genreve
