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Megan_L's avatar
Megan_L
User
4 years ago
Solved

Problem Lodging BAS

I am receiving this message when trying to access my latest statements. I have uninstalled and reinstalled version 2020.3 and shut down numerous times. This problem has been at going on at least for 2 weeks. 

Please advise how to fix.

 

'We’re having some technical problems and can’t open this activity statement right now. Please try again later.'

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Megan_L 

     

    When you login to your company file, please ensure that in the Sign In window,"Link this User ID to your my.MYOB account" is ticked. Once this is ticked, you should be able to lodge your BAS.

     

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    If the issue is still not resolved, send us your serial number by a Private Message so we can investigate further.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi Megan_L 

     

    When you login to your company file, please ensure that in the Sign In window,"Link this User ID to your my.MYOB account" is ticked. Once this is ticked, you should be able to lodge your BAS.

     

    undefined

    If the issue is still not resolved, send us your serial number by a Private Message so we can investigate further.