Trial Balance & balance sheet out of balance
Hi There, I'm on Myob Accountright, we had issues of the trialbalance not balancing a few months ago, this month is out of balance by another 1,400. Please can you help
Forum Discussion
hi my trial balance isnt balancing, neither does the balancesheet. Please can this be looked into- i went to settings and did the opening balance add 1 to a blance with 0 and remove it later, but it did nothing to fix the problem. I'm on hold for the last 2hrs.49 mins to myob and no one is there to answer my call. my client id is xxxx
thanks Kanista
*Account information removed by MYOB Moderator for privacy and security, ^TH
Hi Kanista (Karok)
Firstly I recommend clearing the browser cache which can resolve some odd behaviour in reports displaying incorrectly: Clearing the AccountRight Cache.
If after doing that it is still out of balance could you please provide the Balance Sheet and Trial Balance reports so I can investigate further?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
hi,
no clearing the catche hasnt solved the problem. i'll send through the info to messages.
thanks k
hi, this is really a software developer issue, is it possible to get someone to look into the file itself?
tnx Karok
Hi Karok (Karok)
It could be, but I would need to be able to show the reports to the Data Repair Team before I can confirm either way.
Once you send screenshots of those report mentioned, I will be able to escalate the issue for you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
