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Vector's avatar
Vector
Experienced Cover User
2 months ago
Solved

WE ARE GETTING A CERTIFICATE NOTIFICATION AND NOT BEING ABLE TO LOG IN

We are having problems logging in and it is telling us that Certificate information for the site is not available.

 

  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Vector,

    Thanks for your post. To resolve this issue, I recommend installing the certificate manually. This problem is not caused by MYOB; rather, it is an issue preventing your computer from downloading and installing the new certificate. Please refer to this PDF for instructions, or consider reaching out to an IT specialist for further assistance.

    Feel free to post again, we're happy to help! 

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Vector,

    Thanks for your post. To resolve this issue, I recommend installing the certificate manually. This problem is not caused by MYOB; rather, it is an issue preventing your computer from downloading and installing the new certificate. Please refer to this PDF for instructions, or consider reaching out to an IT specialist for further assistance.

    Feel free to post again, we're happy to help! 

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl