WORST CUSTOMER SERVICE
Waited two hours on a screen for a 'HUMAN' to reply lost two working hours Anyone else have this sort of experience? and still no reply 9 hours later
Forum Discussion
Sigrid-Solo could you also train your staff members to fix problems for customers when they call rather than have them send emails to 'departments' and have customers sit on hold while they wait for a response, only to be given 'troubleshoot' advise from the website that goes round in circles which you already know is not going to fix the problem! Customers should be directed to someone that they can speak to about their issue who can trouble shoot it and fix it! We should not be speaking to people that can barely speak English and understand the program less than the user! MYOB's customer service has severely declined over the last 12 months and it needs to be addressed! I am already researching alternative programs!
Tractor25 thanks for taking the time to share this. We mean it. Hearing when things haven't hit the mark is important to us. But we do need to address something directly. MYOB is a diverse and inclusive organisation, full stop.
That extends to every single person on our team. Comments that single out a team member's background, accent or heritage aren't something we can let slide. Our support crew are measured on their knowledge and care, and nothing else. We also hear you on the frustration of feeling like your issue is going in circles. Honestly? When something complex lands in our lap, it sometimes takes a few hands and a bit of digging to get to the right answer. We know that doesn't always feel quick enough. That's on us to keep improving. 💪
The community team for your product are looking into this and will assist you.
