Forum Discussion

MelanieN's avatar
MelanieN
2 months ago

Error 9004

Get the above error when trying to access an old stand alone file after upgrading to a new computer. 

 

Have gone back through all the support options that have been on here in the last 12 months and downloaded the installer for 19.5 and thought I loaded it on all ok & run the setup but now when I try to open it say the app has been blocked for your protection by an administrator.  

 

I moved the one that was already on there that I couldn't open out of program files but didn't delete it, should I just delete all the myob software there and re-download & start again?

 

Thanks for any help

 

Mel

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi MelanieN,

     

    This error can occur if the software is installed on a network location or if the installation folder has been copied from one computer to another. To resolve this, I recommend reinstalling AccountRight directly on the intended computer.

     

    For detailed steps and assistance with this, please refer to this link.

     

    Regards,

    Sai

     

     

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 months ago

    Hi MelanieN 

    If advice by Isaiah_C does not resolve the issue, suggest you reach out to someone like FGHTables, they can assist remotely to resolve both issues (9004 and Blocked).

     

    Regards

    Gavin

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