Forum Discussion

Coco23's avatar
Coco23
8 months ago

Error Message- Unable to Reverse Sale Transaction

I am continually getting the following error message when trying to reverse a sales invoice in AccountRight.

 

ERROR - Please specify an account for freight charges

 

The program then takes me to the linked sales account screen asking me to select a income freight account.

 

The company doesn't charge freight on any income invoices so I don't know why this message is coming up.  Any suggestions on how to fix this would be appreciated.

I have attached screen shouts of the error message and linked account screen.

 

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    8 months ago

    Hi Coco23 , even though you don't use that account, MYOB needs to have the information filled in for the reversal process to work. The dame applies to all the linked accounts, eg purchases, banking etc.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi Coco23,

     

    I see you're having a bit of a hiccup with reversing invoices. On top of what Mike_James suggested, it might be a good idea to double-check the invoice details. Make sure there's no freight sneaking into those invoice transactions. Sometimes, it's the small stuff that causes issues.

     

    Feel free to reach out anytime you need further assistance.

     

    Cheers,

    Princess

    • Coco23's avatar
      Coco23
      7 months ago

      Hi Princess,

      When you say double-check the invoice details, are you talking about the accounts that I am allocating the income to?  

      I have added and income account for Freight in the sales Account screen under set-up but it still isn't allowing me to reverse the invoice as I am still getting this message saying that I need to allocate a freight income code.

      Any other help you can provide would be appreciated. 

       

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        7 months ago

        Hi Coco23

         

        Thanks for trying to fix this issue. When I mentioned double-checking the invoice details, it included where you're allocating the income. To help you resolve this, go to your Setup >> Preferences >> Sales and tick the option that says "I charge freight on sales." Make sure you've allocated an income account for freight. This should allow you to reverse the transaction. Once you've successfully reversed the transaction, you can go back and uncheck the "I charge freight on sales" option if you wish. Give this a try, and if you still can't reverse, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

         

        Cheers,

        Princess

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