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jc022's avatar
jc022
Experienced User
3 years ago
Solved

Incorrectly reverse a transaction

Hi there,

 

I did a mistaken record of a payment and I was intending to reverse that. But it seems I just incorrectly do the Reverse Transaction for that closed invoice, which resulted in credit applied to the customer. How can I fix it?

 

Thank for your help.

  • Hi jc022 

     

    Thanks for sending the screenshots through. I've responded to your private message regarding this. 

6 Replies

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    • Komal_S's avatar
      Komal_S
      MYOB Moderator

      Hi jc022 


      If the original sale was created as an invoice and payment was directly applied to it, then please follow the given steps to fix the situation:

       

      1) Untick "Transactions Can't be Changed. They must be reversed" under Setup>>Preferences>>Security.

      2) Go to Sales Register>>Returns and Credits tab

      3) Open the credit that was created as a result of reversing the sale.

      4) Delete the credit note by going to Edit>>Delete sale or simply right-clicking on the credit note after it's opened.

       

      After you have deleted the credit note, you should be left with the original sale and its payment which can be settled as you want. Please note that if you want to reverse the payment instead of deleting it, the preference for "Transactions can't be changed. They must be reversed" should be ticked again. 

       

      Let me know if you have additional questions on this. 

      • jc022's avatar
        jc022
        Experienced User

        Hi Komal,

        I can not do the Delete sale, a window popped out saying "a sale with payment may not be deleted". I tried this before, intending to create a copy of original invoice and apply the payment. This did not work.