MYOB Maintenance
Good morning,
Is anyone aware of the following? Both Desktop and Browser, since yesterday evening. I have not seen nor can find any correspondence.
and no scheduled maintenance - just t...
Forum Discussion
There are still significant payroll issues in AU that are not mentioned on the status page - Really unacceptable.
Hi BooksForBiz , the incident page tends to be used when there are concerns affecting the access to a product or the ability to utilise a feature (eg Payroll)
If there was a defect, bug or enhancement impacting a workflow like payroll, but does not stop it from functioning overall, this would not be listed on the status page.
From a practitioner perspective, an issue impacting payroll workflow — even if the product is technically “accessible” — is not minor.
If payroll cannot be processed reliably, or requires workarounds, that directly impacts:
- STP reporting obligations
• superannuation guarantee compliance
• upcoming PayDay Super requirements
• employer payment timeframes
• and downstream BAS preparation
For many of us, payroll is not simply a feature — it is a statutory compliance function with legislated deadlines and penalties attached.
With PayDay Super approaching, the tolerance for instability in payroll processing is effectively zero. Any defect or degradation that materially affects payroll accuracy or processing confidence should, in our view, be treated as service-impacting and communicated proactively.
The definition of “functional overall” does not adequately reflect the compliance risk borne by users.
Clear advance notice of any issue affecting payroll workflows — even if partial — would allow practices and employers to mitigate risk, schedule processing earlier, or implement contingency plans.
Given the regulatory environment we operate in, I would strongly encourage MYOB to reconsider the threshold for listing payroll-impacting defects on the status page and for issuing proactive communications.
I completely agree with NikkiParsons comments above. On contacting Partner Support I was advised that there was a 'glitch' that had been rectified but I was required to re-process the entire payroll.
The payroll I was processing was in a heavily unionised industry so, in addition to the impacts outlined above, I was at risk of having an entire workforce (140+ employees) stood down, on full pay, until the payment hit the employees bank account. This would have reflected very poorly on my professionalism/reliability in my clients eyes and cost them a considerable amount of money. I whole heartedly agree that advance notice of any issues around the highly regulated area of payroll is imperative.
- STP reporting obligations
