MYOB Maintenance
Good morning,
Is anyone aware of the following? Both Desktop and Browser, since yesterday evening. I have not seen nor can find any correspondence.
and no scheduled maintenance - just t...
Forum Discussion
Hi there NikkiParsons and BooksForBiz
Have you both been able to access again?
I'm told that the maintenance finished at 9:05am NZT this morning
I definitely note that this wasn't listed on our status page and I will look into why
Hi Mike_MYOB
This response does not address the core issue.
The problem is not simply whether the outage appeared on the status page after the event. The issue is that customers were not proactively notified in advance of a significant system outage so we could plan accordingly.
For businesses relying on MYOB for payroll processing, STP reporting, BAS preparation and time-critical compliance obligations, unannounced outages create real operational and reputational risk. Advance notice via clear email communication — with outage times specified in the subject line — is not an unreasonable expectation. It is standard practice for critical business software providers.
Receiving frequent promotional communications while not being notified of material service disruptions undermines confidence in MYOB’s communication protocols.
This requires more than “looking into” the status page process. It requires a review of escalation, notification and customer communication procedures for any outage that materially impacts service availability.
I would appreciate confirmation of what concrete changes will be implemented to ensure this does not occur again.
