Forum Discussion

Marcon's avatar
Marcon
Trusted Cover User
2 days ago

MyobPayby

Hi

this 2FA along with offering Invoice payment to my customers , to the benefit of MYOB with a fee & % for the use of this facility I find quite frustrating, more fees. !!

Recording an Invoice payment from my customer on a date that myob paid it off , is not reflected on my NAB bank statement until 2-3 days later, when i go to change this date when reconciling the month , a blurb comes up at the top of the screen saying in a red box  "You cant edit transactions from a previous financial year " & i can assure you I am not in a previous financial year, only changing the date . then 

I end up with 3 entries when  reconciling in MYOB - 

a cr applied on payment of my Invoice and then a credit & debit applied with this narration  MYOB010002 in the same amount ( which means nothing to me ) .

This same narration appears on the NAB bank statement.                                   

I hope this isn't all to confusing , look forward to your comments, so I can maybe understand this change.

regards

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Marcon

     

    When you receive an online payment, two transactions are generally created. One transaction closes the invoice and is coded to undeposited funds. The other transaction is a spend money transaction that moves the amount from undeposited funds to the nominated bank account when the bank receives it. If both transactions appear in the same bank account, it might be due to incorrectly linked account settings. You can check out this link to troubleshoot your online payment automatic matching. 

     

    Thanks,

    Genreve