Hi Amanda
I have checked the date/time settings, and they are set to automatic.
Today we had 2 staff who waited 3 hours before receiving the authentication code, only to find that it had then expired. It is costly for business with staff not being able to carry out their job.
Please can you provide further advice on how the 2FA to email can be received in a timely manner. Waiting 2-3 minutes is fine, however 2-3 hours is not.
Additionally, I cannot seem to contact anyone in MYOB to discuss this. The MOCA chat is with a robot who cannot help. There is no way to even get onto this Community chat without being logged in which isn't possible without the 2FA code. What avenue is available to customers to contact MYOB for assitance?
Hey bmeavaccounts
We have a number of digital self-serve options available. If you require further support you have the option to raise a case through My Account, and the team will be able to take a deeper look into your issue from there.
