Forum Discussion

PIP2's avatar
PIP2
Experienced User
11 months ago
Solved

Two Factor Authenticator code is invalid

When trying to retrieve a two factor authenticator code, receiving an error code  invalid.    We cant seem to find what is wrong, would appreciate help please.

4 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi PIP2,

     

    This help article has detailed instructions on how to assist you with your issue, Getting help with two-factor authentication.

     

    If you need further help, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai

     

  • PIP2's avatar
    PIP2
    Experienced User
    11 months ago

    Hi Sai, thank you for your message.   We have tried help with two factor authentication but we are asked to enter a code which we cant get.   I have submitted a support case via My Account.  Thank you for your help.

  • PIP2's avatar
    PIP2
    Experienced User
    11 months ago

    This issue has been resolved, thanks for your help.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi PIP2,

     

    That's great to hear! I'm glad your issue is now resolved. If you need assistance in the future, feel free to post again.

     

    Regards,

    Sai

     

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