Forum Discussion

AmandaCL's avatar
AmandaCL
MYOB Moderator
5 months ago

Setting up additional two-factor authentication methods

Hey everyone!

 

We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods.

 

This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method.

 

We recommend setting this up now to ensure you have a backup method to login without needing to contact us.

 

You can set up:

- Authenticator app (recommended) on a mobile phone or tablet

- SMS sent to your mobile phone

- Email (if set up initially)

 

Instructions to set up an additional 2FA method:

1. Log into My Account (myaccount.myob.com).

2. Click your user name in the top-right corner and choose Account security.

3. Click the Add (>) button for the desired 2FA method.

4. Verify your identity with a 2FA code.

5. Follow the prompts to complete the setup.

 

Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu.

 

For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article.

 

Cheers, Amanda. 

  • Amy1's avatar
    Amy1
    Contributing Cover User
    7 days ago

    Hi,

     

    I am a business owner and I have the Authenticator app on my phone for all accounts. As we used to only have to do this once a month, the staff would just ask me for the code on those occasions.

     

    Now that this needs to be done daily, they are some times in earlier than I am and they cannot sit around waiting for me to log in for  1 hour before I get to the office each day. 

     

    I still need to keep the  authenticator on my phone for their accounts as the boss but how can they also get 2FA for their individual logins whilst I also have it?

    Kind regards,

    Amy

    • AmandaCL's avatar
      AmandaCL
      MYOB Moderator
      4 days ago

      Hey Amy1

      Your employees can set up additional methods to receive their two-factor authentication codes. This will allow them to select a different method if they are unable to access codes through their usual way.

      Instructions to set up an additional 2FA method:

      1. Log into My Account (myaccount.myob.com).
      2. Click your user name in the top-right corner and choose Account security.
      3. Click the Add (>) button for the desired 2FA method.
      4. Verify your identity with a 2FA code.
      5. Follow the prompts to complete the setup.

       

      Let me know if you have any further questions!