203 Comments
- Geoff_ColwillExperienced Partner
Where pending authorisations have been reversed it would be good to hide or delete them from the manage payments window
Geoffrey
- konmanosTrusted User
It seems like we all have the solution - however MYOB do not have the resources to apply. What a waste of software - when this has been pending for over 3 years, in such a critical operation of their application.
- konmanosTrusted User
I would like to know what the respopnse from MYOB is - on this issue? It has been a number of years that this has been raised, and yet no response from MYOB. I also wish to know that my subscription to MYOB, entitles me to a response to the service that I am supposed to be receiving. However MYOB are quite capable and debiting my ccard, without seeing a need to look after their loyal subscribers. Time for change MYOB. Start responding to your subscribers, otherwise start reversing my subscription along with other. Social media is a powerful forum, lets not start using social media, to rate and review MYOB capabilities.
- DeviPartner
Please allow Pending Authorise pay super transactions to be deleted. It's very confusing for a transaction that has been reversed to still be in the window as a pending authorisation transaction.
- CherylFitzCover User
It would be far less confusing and just a whole lot cleaner to delete reversed pay super transactions from the Manage Payments window especially when they continue to display 'Pending Authorisation'. The reversal is still evident in the journal so I see no real reason, not even as an audit trail, for it to remain. Thanks Cheryl
- Kwright82Cover User
Why is it still not possible to delete a super payment that has been a mistake. it is to easy to accidently approve this.
- BineBarDiningExperienced Cover User
I don't actually see the benefit of having the payments still listed! Once the paymen has been accepted, it should just be removed. Once the paymetn has been reverse, again it should just drop out of the report. Only actions that need to be taken should stay on the screen. It is too confusing, like plenty of mentioned, if you have had to reverse for some reason then it is too confusing which is the actual payment you should be authorising.
- konmanosTrusted User
I find MYOB just ignoring the simple tweaks that can make the product better. Myob seem to be spending money on advertisements, which just shows they are losing traction in their space. Good products don't need advertising, the advertisements are done by their users. There has been silence on this topic by MYOB, FOR 3 years.. just goes to show.. their product is suffering.. and their silence to product change in such an expensive mistake as authorising super payments for a second time, is not an issue to be overlooke.. it is costing businesses money, and MYOB should not cost businesses money because their product has BUGS. THIS IS NOT WHAT I SIGNED UP FOR..
- Trishbigpond74Cover User
I would like to vote for it to be not visible. It certainly is annoying that it remains on the list. It should be deleted, hidden or at least display as REVERSED or CANCELLED. Please
- CloudMindAccUltimate Partner
This subject again MYOB! One of my clients asked me to reverse three batches of the superannuation pending payment. Some employees needed to be paid the superannuation urgently. So we reverse them and paid one certain individuals urgently. I did as instructed and printed out all the batches under Manage Superannuation and highlighted (DO NOT PROCESS THESE ONES AS THEY HAVE BEEN REVERSED THAT STILL STATE PENDING AUTHORISATION). I could not have been clearer however clients forget what you tell/advice them sometimes. The status states pending authorisation and this is the ongoing confusing, frustrating, annoying and ridiculous issue. The client has now gone and processed the payments we reversed in error and employees funds have now been paid twice. Client has now called me on Friday and asked what do we do? Please advise what can be done now in this instance?
Please don't respond with this is under consideration - time to change the status. This is ridiculous and MYOB needs to fix this issue once and for all in the next release please.
I am tired of dealing with this ongoing issue that is causing major issues for clients and myself having work around it. I know I am not alone on this as their is 194 votes. Make them count please please please.
Can we just have the ability to hide the transaction from the manage screen. Like you can hide a bank feed. Then I could just hide the transaction from the client and they wont process.
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