Presently, Reminder alerts are linked to a specific user ID - if that user is no in, the dates can pass without invoices being sent.
Apart from having the option to reminder a specific user, it...
Hi @H-TS ,
Thank you for getting back to us and providing an update. This case has been brought to the relevant team for review. However, when you create a recurring transaction, you will set up its schedule which includes schedule, alerts, and transaction. For more information, you can check out this Help Article: Setting up recurring transactions and Recurring transaction reminders, this has a detailed instruction and process regarding the issue. Apologies for the inconvenience.
Let me know if you still need assistance with this, feel free to contact us again. We are happy to assist you.
Kind Regards,
Cel