Bil
10 years agoExperienced Cover User
I phoned MYOB Tech support on 26 Feb at 10:15. On hold for 47+ minutes. Issue: Item invoice rounding to cents instead of showing decimals of a cent when the invoice was printed. It showed and calculated correctly on the screen. But when you print and send to a client, the line item price displayed incorrectly rounded to 2 decimals. Ritika was helpful. The issue occurred with an item invoice template imported from Premier 19.10 into AccountRight cloud version. Ritika had me hide and redisplay the ex-price field. Did not resolve. She asked me to check a standard MYOB Plain Paper invoice. It worked correctly showing 4 decimals on the printed invoice. We gave up trying to fix the imported template. Instead I rebuilt my custom invoice from scratch using their plain paper item invoice as a template. It now works correctly.
I spent more than 4 hours trying to trouble shoot this issue. It would have been much better if MYOB did two things: First create a support note clearly describing the problem and work-around. I checked Support Notes first and no mention was made. This would have saved me many hours wasted time, plus 47 minutes on hold and saved MYOB from an hour-long support call for a known issue?!
Second, the template import tool in AccountRight should WARN users that a known glitch exists for items with fractions of a cent in the pricing and refer them to the Support Note. This would have been extremely helpful.
I am disappointed MYOB was not more proactive on this simple, annoying issue. I know by looking at your forum that many customers are impacted by this same simple issue.
Thank you for your help. Please consider my two suggestions above.
Thank you,
Bil
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