I love using Solo on my phone, but sometimes I wish I could access Solo from my laptop or a web browser too. It would make things so much easier—especially when I’m at my desk and want a bigger scree...
Hey Gonefishn Solo was built for your smartphone, so you'll get the best Solmate experience if you stick with your phone.
It has some of the worst UX and UI design I have seen in an app. This is coming from a senior software engineer and designer.
There is no real reason why the app cannot be accessed in the browser, it is React Native.
Possibly the worst experience is being timed out of a session whilst mid-invoice creation, losing every single line item, there is no reason for this. For some invoices, there are so many line items assigned to tickets, it is tiresome using the phone to add these.
The difficulty in accessing subscription pricing and altering the current subscription is a deliberate anti-pattern not possible within the app but only online, hidden amongst deep menuing.
To find existing unpaid invoices, or alter saved invoices requires "money in" -> "view all income" -> tapping on an invoice. These invoices should be front and center on the home page.
Edited, open invoices should be automatically saved as a draft once line items are entered, there is no sane reason for an invoice in progress to not be a draft.
Hey Steane 😃
This kind of feedback is gold, so I’d love to pick your brain a bit more if you’re up for it. You’ve raised a few different things, so I’ll go point by point to make sure I’m understanding properly.
Timing out mid invoice creation
Definitely want to dig into this one more, because Solo cutting you off mid-invoice is not the vibe. Solo usually times out after 15 minutes, so it sounds like your invoices are often long or complex enough to take longer than that, is that right?
Drafting invoices
This feels linked to the point above, but your ideal set-up is that as soon as anything is added to an invoice, it automatically saves as a draft. Have I got that right?
Viewing unpaid invoices
Right now, Solo shows overdue invoices in the Action Hub on the home screen, but it sounds like you’d like to see all unpaid invoices there. I’d love to hear a bit more about that! Would that help mostly with keeping track of what’s outstanding, or do you also often need to open and edit invoices before they’re overdue?
Pricing information
We definitely need to look into this one, because your pricing and subscription type should be nice and clear on your subscription invoices.
I'd love to go through your full feedback, ideas, and what you need from Solo a bit more, so I'll follow up via email shortly so we can discuss your current way of working, what you'd like to see in Solo, and your subscription and billing.
