Please have a help line in New Zealand to help us fix update issues in real time!!! My customers are getting an error message when trying to view their invoices and nobody is helping me fix this ...
Reinstate a phone help line!
Doreen_P
10 months agoMYOB Moderator
Hi, BexR
Thank you for your response.
If the error message you received says, "This is awkward", this happens when there is an invalid character in the invoice number and a missing country on the linked customer card. To correct the situation, kindly remove the invalid characters from the invoice number as it should be numeric only. Also, please ensure that the customer card has a country set.
Please let us know how it goes. We are delighted to assist you.
Best regards,
Doreen
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