interAccounts's avatar
interAccounts
Valued Partner
11 years ago
Status:
Archived

Setup: Ability to take backup of data

Having either (or both) offline and backup functionality added to LiveAccounts would be great points of difference for a web-browser based accounting package.

 

MYOB prides itself with the AccountRight Live software being the only cloud accounting package which can be used offline should the MYOB server go down or the internet connection lost.  This needs to be applied to LiveAccounts.

 

A lot of people won't use online only software because

 

The LiveAccounts servers have gone down on multiple occasions stopping us from accessing our financial data and we have no idea how long the outage lasts until the solution/(s) have been found.  

 

If a offline or backup functionality was added to LiveAccounts then we'd still be able to access our accounts when we need to.  Being locked out of your accounting file for hours is not acceptable. 

 

"Backup functionality required for LiveAccounts so we can still access accounts when server crashes"

Setup
T:Other

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  • qwerty's avatar
    qwerty
    User
    10 years ago

    Yes. I changed to this so I can issue invoices straight away as I'm quite a busy person. If the cloud is down or no internet available I can't invoice. If there was an iPad app you could use to create customers and sales and then when Internet is restored you sync it would be good.. Is this the same idea or different?

  • JasonHill's avatar
    JasonHill
    Former Staff
    11 years ago

    Hi again SSchultz 

     

    Thanks for your feedback. Please be assured that we do offer the highest levels of data security possible, but we do understand some clients would like the added comfort of being able to make their own personal backups. Our product development team is considering this functionality in future.

     

    All the best,

    Jason Hill
    Community Manager

  • SSchultz's avatar
    SSchultz
    Experienced Cover User
    11 years ago

    I think being able to backup to a portable device shoud be a mandtory option. How much evidance is there that the Cloud is completely secure?? I was not aware that you could not backup with MYOB Essentials Live so now I am considering other options. Luckily I am still in a trial period. If we can have a backup option I would be happy to stay with MYOB.

  • Barry_C's avatar
    Barry_C
    MYOB Staff
    11 years ago
    Status changed:
    New
    to
    Open
    Thanks for the idea InterAccounts. I could certainly understand not being able to access your accounts when needed would be a bad experience. We would love to hear what others think about this.