As pay day super mandate for small business starting 1st July 2026, it would be great if MYOB could streamline the super payment process, particularly for advance payroll process over a few periods (...
I agree with what has been stated above as far as improving the authentication process from the current Pay Super process. The problem is this:
I'm already logged in to MYOB AccountRight (Desktop) and I go to Pay Superannuation. After I've selected the amounts I wish to pay and select Record, I get an AccountRight Live log in pop-up asking for my Email and Password. After entering these I get a pop-up asking me to "Authorise and process now." I select Yes, it takes me back to the Pay Superannuation screen, now saying "Status: Pending Authorisation" in the bottom left corner. I select Authorise. Now I get another pop-up titled "Authorise Payment" which once again asks for my Email and Password, with a "Get code" 2FA. The second pop-up is within 10 to 15 seconds of clicking through the first.
There is too much needless friction in the process. I'm probably not the only one who is frustrated by this. Can this please be simplified into a single log in. Thanks for considering.
I agree. Too many steps.
I did put this in the feature request. Everyone put a vote on this and hopefully they at least prepopulate our email. At least this would be one thing less.
Remember user email address for Pay Super & Manage Payments | MYOB Community