I am writing to raise a concern regarding the way MYOB AccountRight displays wage categories on employee payslips, particularly in relation to Year-to-Date (YTD) reporting.
We have the preference enabled under Setup → Preferences → Reports and Forms to “Include all YTD amounts and entitlements on Paycheque stubs”. This works as expected for entitlement categories (such as Annual Leave and Holiday Pay), which display YTD values even when there is no current-period activity.
However, wage categories behave very differently. Where a wage category has no hours or dollar value in the current pay period (for example, Leave Without Pay, or a prior pay rate category such as “Worker A” after an employee moves to “Worker B”), the category is completely suppressed on the payslip — even when it has significant YTD values.
While I understand that the YTD data is retained in reports and STP Phase 2 submissions, the payslip itself gives the clear impression that the YTD earnings no longer exist. This has led to confusion, mistrust, and staff complaints, particularly where employees have legitimately earned wages under multiple rates during the year.
From an employee perspective, this appears inconsistent and misleading:
Entitlements show YTD regardless of current activity
Wage categories do not, even though YTD values still exist
There is no configuration option to change this behaviour
There is no explanation provided on the payslip itself
In practice, staff reasonably expect a payslip to show all YTD earnings for the financial year, not only those wage categories used in the current pay. This is especially important for transparency, reconciliation, and employee confidence in payroll accuracy.
I would strongly encourage MYOB to consider one or more of the following enhancements:
An option to display YTD values for all wage categories, regardless of current-period usage
Aligning wage category behaviour with entitlement category behaviour when the “Include all YTD amounts” preference is enabled
At minimum, clearer documentation or an optional explanatory note on payslips to avoid misinterpretation
This issue is creating unnecessary friction between payroll teams and staff, despite payroll data being technically correct in the background.
Thank you for taking the time to consider this feedback. I would appreciate this being logged as a formal product issue or enhancement request.
